The IRCTC AI Chatbot AskDISHA 2.0 is a smart tool launched by Indian Railways to help passengers book train tickets, check PNR status, cancel tickets, and track refund details easily on the IRCTC website and mobile app.
To make it easier for users to book train tickets and avail of other train-related services via the Indian Railways Catering and Tourism Corporation (IRCTC) platform, Indian Railways offers an AI chatbot called AskDisha 2.0. The chatbot offers users a range of services like booking tickets and getting refunds and it even provides necessary information.
Here’s everything you need to know about the IRCTC’s AI chatbot.
What is AskDisha 2.0
AskDisha 2.0 also known as Digital Interaction TO Seek Help Anytime is an artificial intelligence and machine learning-based chatbot powered by CoRover.AI. The chatbot supports Hindi, English and Hinglish languages and is available on both IRCTC’s mobile app and website.
Features of IRCTC AI Chatbot AskDISHA 2.0
The IRCTC AI Chatbot AskDISHA 2.0 provides several useful features for railway passengers. It allows users to book train tickets quickly without navigating multiple pages on the IRCTC website or app. The chatbot can guide passengers step-by-step through the ticket booking process.
Another important feature of the IRCTC AI chatbot is the ability to check PNR status instantly. Passengers can simply ask the chatbot about their booking status and receive real-time updates. This saves time and makes travel planning easier.
The chatbot also supports ticket cancellation and refund tracking. Users can cancel their train tickets and check the refund status directly through the chatbot interface. In addition, the chatbot helps passengers download e-tickets, view booking history, and change boarding stations when needed.
Benefits of Using IRCTC AI Chatbot
The IRCTC AI Chatbot AskDISHA 2.0 offers many advantages to train travelers. One of the biggest benefits is 24/7 availability. Passengers can access railway services anytime without waiting for customer support.
Another major benefit is faster ticket booking assistance. The chatbot reduces the time required to search for trains, check seat availability, and complete the booking process. It simplifies the overall experience for both new and experienced users.
The chatbot also improves customer support by answering common queries related to train tickets, refunds, and booking details. Instead of contacting IRCTC customer care, passengers can get instant answers through the chatbot.
How to Use IRCTC AI Chatbot for Ticket Booking
Using the IRCTC AI Chatbot AskDISHA 2.0 is very simple. Passengers can access the chatbot directly from the IRCTC website or the IRCTC mobile application.
First, visit the IRCTC website and look for the AskDISHA chatbot icon on the homepage. Click on the chatbot window to start a conversation. The chatbot will ask what service you need.
Next, you can type commands such as “Book train ticket,” “Check PNR status,” or “Cancel ticket.” The chatbot will guide you through the process step by step. After entering travel details, passengers can complete the booking securely through the IRCTC platform.
This AI-powered chatbot makes railway services more convenient and helps users perform multiple tasks quickly without navigating complex menus.
Another major benefit is faster ticket booking assistance. The chatbot reduces the time required to search for trains, check seat availability, and complete the booking process. It simplifies the overall experience for both new and experienced users.
The chatbot also improves customer support by answering common queries related to train tickets, refunds, and booking details. Instead of contacting IRCTC customer care, passengers can get instant answers through the chatbot.
AskDISHA 2.0 also supports voice commands, making it easier for users who prefer speaking instead of typing. The chatbot understands multiple languages including English, Hindi, and Hinglish, which helps millions of railway passengers across India.
It facilitates several services offered by the train ticket booking platform such as booking tickets, checking PNR status, cancelling tickets and more using simple commands with AskDisha 2.0.
Apart from these, AskDisha 2.0 also supports voice commands and offers users the option to access the service using voice commands to access the services.
Services supported by AskDisha 2.0
- Book Ticket
- Check PNR Status
- Cancel Ticket
- Get Refund Status
- Change Boarding Station
- Check Booking History
- View E-Ticket
- Download ERS
- Print & Share E-Ticket
How to access AskDisha 2.0
- AskDisha 2.0 is available on IRCTC’s website as well as mobile app.
- To access it, open the official IRCTC website
- Look for AskDisha 2.0 logo at the bottom right corner of the home page
- Enter the necessary details or simply start typing your query in the text box below
- Alternatively, you can also click on the ‘microphone’ icon to speak your command.
- To use AskDisha 2.0 on your phone, download the IRCTC Rail Connect app on your smartphone
- Look for AskDisha 2.0 icon and start typing or speaking your question
